Returns & Exchanges

At Tile Topia, we want you to be completely satisfied with your tile purchase. However, we understand that sometimes things may not go as planned. That's why we have a clear and simple refund and return policy to ensure your peace of mind.

• Returns

If you're not happy with your tiles for any reason, you can return them to us within 30 days of the delivery date. To be eligible for a return, please ensure the following:

• The tiles are unused, in their original condition, and in their original packaging.
• You have the proof of purchase, such as a receipt or order confirmation.

To initiate a return, simply contact our customer service team at sales@tiletopia.co.uk, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

• Refunds

Once we receive your returned tiles and verify their condition, we will process your refund. Refunds are issued using the original payment method, and you can expect to see the refund credited within a reasonable timeframe.

• Exchanges

If you received the wrong tiles or if your tiles arrived damaged, we apologize for the inconvenience. We offer free exchanges in such cases. Please reach out to our customer service team, and they will assist you in getting the correct or replacement tiles as quickly as possible.

• Non-Returnable Items

While we strive to accommodate returns whenever possible, there are some items that are non-returnable for hygiene and safety reasons. These include adhesive products, sealants, and grouts. Additionally, custom-made or special-order tiles may not be eligible for return unless they are defective or incorrect.

• Assistance and Support

We are here to help you throughout the refund and return process. If you have any questions or need assistance, our friendly customer service team is ready to assist you. They can provide guidance, address your concerns, and ensure a smooth and hassle-free experience.

Please remember that our refund and return policy is subject to certain terms and conditions, which are outlined in detail on our website. We recommend reviewing the policy or contacting our customer service team for any specific inquiries.

We value your satisfaction and want to make your tile-buying experience a positive one. Thank you for choosing Tile Topia, and we look forward to serving you with the highest level of customer care.