Terms & Conditions

We provide cut samples of tiles from full tile which verifies from size 10x10cm to 15x15cm.

Sample tiles and small orders are shipped via appointed courier carriers. When placing an order, please provide a mobile number as it will enhance the service offered by our delivery partners.

Note: Due to shading variations caused by stock turnover, sample tiles are exempted from our returns policy and are non-refundable.

1. No contract is formed between the company and the customer based on the company's catalog, price list, website, or any other advertising material.
2. Any information provided digitally or in printed form via the website, seller's catalogs, brochures, and other publications is presumed to be correct and accurate but is not guaranteed by the seller. The seller receives this information from the manufacturer and assumes no responsibility if any information is found to be false, inaccurate, or incomplete.
3. All prices include applicable taxes, and quotations are valid for 30 days from the date of issuance.
4. While we strive to keep product prices accurate on the website, errors may occur. In such cases, our representatives will try to contact you to confirm the order with the correct prices or cancel the order. If we are unable to reach you, we will cancel the order. Full refunds will be provided to the buyer if the order is canceled either by us or at the customer's request.
5. Product prices are subject to change as per the company's policies.

1. A contract is formed between the seller and the buyer when the buyer agrees to purchase something from the company. The contract consists of the order, these terms and conditions, and any other applicable policies agreed upon at the time.
2. We have appointed accredited third-party payment processors to accept and process payments on our behalf through their web payment gateway embedded on our website. We and the payment gateways accept all major credit and debit cards but do not accept responsibility for non-authorisation or payment delays by the appointed payment processors.
3. The credit checking process requires that the credit or debit card used is registered to the appropriate individual (Buyer). If credit authorisation fails, we reserve the right to apply additional credit checking measures to ensure the authenticity of the buyer and verify/qualify the order. The Company is not liable for any delays or costs incurred by the customer due to delays in the credit authorisation process.
4. In case of contradiction between the express terms of the contract and these conditions, the conditions will prevail.
5. The buyer is solely responsible for ensuring the quantity of tiles needed and for the tiles ordered, regardless of the quantity chosen.
6. The contract is considered completed as soon as we dispatch the customer's order, unless we have canceled the order beforehand.
7. The estimated delivery time provided to the buyer is based on our ability to procure the required materials and goods, and we are not responsible for delays caused by risks and uncertainties beyond our control, such as strikes, accidents, manufacturing issues, or other external factors.
8. By making a payment for an order, the buyer agrees to all these terms and conditions and other applicable terms.
9. The company reserves the right to refuse service and cancel orders at its discretion.

1. Promotional discount codes can only be used one at a time, and multiple codes or multiple uses of the same code are not permitted.
2. Voucher codes cannot be used on items marked as sale, price beat offers, finance offers, seasonal special items, imported items, special collections, or any other items as stated on the product pages.
3. The company reserves the right to modify or restrict the use of voucher codes at its discretion.

1. The company is not responsible for the suitability of the installation or application of the goods ordered.
2. Tiles are not guaranteed against crazing, wear, breakage, chipping, mishandling, or misuse after delivery and completion of the contract.
3. Variations in size, shape, shading, manufacturing tolerance, and pattern are inherent in the manufacturing process of tiles. Images of tiles are for representative purposes only and may not accurately depict the real tiles. Buyers are encouraged to order sample tiles to ensure they meet their needs.
4. Manufacturing faults, inaccuracies, or variations in the tiles supplied are the responsibility of the manufacturer. Claims regarding the condition of the items must be reported within 2 days of delivery.
5. The company does not accept liability for improper installation work or damage caused by the use of cleaning and maintenance products. Buyers should follow the instructions and guidelines provided by the manufacturers of such products.
6. The buyer is responsible for checking individual tiles before installation.

1. The delivery time provided is an estimate and not a guarantee. The company is not responsible for delays or early arrivals of orders due to uncontrollable factors.
2. The company is not liable for delays or failures to perform due to causes beyond its reasonable control.
3. Delivery is typically made to the nearest kerbside, and the company does not guarantee doorstep delivery or assistance in carrying heavy items.
4. The company reserves the right to use different transportation services and may deliver to a substitute location if necessary.
5. Customers are responsible for providing relevant information regarding delivery restrictions or obstacles that may affect the delivery vehicle's access.
6. Additional costs may be incurred if a smaller or special vehicle is required for delivery.
7. The recipient or their representative must be available to sign for the order. If the recipient is not present, re-delivery costs may apply.
8. The buyer is responsible for checking the delivered items for size, colour, quality, quantity, and correctness. Any abnormalities or faults should be reported to the company as soon as possible.
9. Claims regarding shortages or damages must be notified to the company within 2 days of delivery.
10. The company does not alter existing invoices.
11. Premium delivery service is available for orders over 30kg within the London area, at an additional cost. This service includes unpacking and delivery inside any ground floor room, as well as the removal of packaging and pallets for recycling or reuse purposes.

1. If a customer cancels an order after it has been dispatched but before physical delivery, the customer is expected to accept delivery of the order and take responsibility for returning the items to Tile Topia in their original packaging. A full refund, including the original delivery charge, will be issued once the items are received and inspected by Tile Topia, provided they are in a resalable condition. The customer will not be reimbursed for the cost of re-packaging or delivering the goods.
2. Customers can cancel their order within 7 working days of receipt. Cancellation requests must be made in writing, either by email to cancellations@tiletopia.co.uk.
3. When returning the goods, the customer must ensure they arrive in a resalable condition. It is the customer's responsibility to ensure suitable packaging for the safe return of the products. The cost of any additional packaging will be borne by the customer.
4. The customer should use conventional haulage for returning the ordered items and should refrain from using express or special transportation services unless specifically agreed upon with Tile Topia in writing prior to the return.
5. If the original packaging has been opened or needs improvement to ensure the safe return of the items, the customer is responsible for repackaging the items at their own expense. Tile Topia will not refund any costs associated with re-packaging under any circumstances.
6. Tile Topia reserves the right to appropriate the refund amount based on the value of the resalable items.
7. Refunds will be processed as a priority, but depending on the circumstances, it may take up to 5 working days to complete the process. The maximum time for refunding the money to the customer will not exceed 60 days from the receipt of items. Additionally, please note that it may take an additional 3-5 days for any money refunded to debit/credit cards to be reflected in the buyer's bank account statements.
8. Cancellation requests made after 7 working days from the delivery date will be considered as return requests and will be governed by Tile Topia's returns policy.

1. Damaged/Incorrect Delivery: If the customer receives damaged or incorrect tiles, they must inform Tile Topia within 2 working days of delivery. Tile Topia will either refund the calculated amount or send replacements as soon as possible.
2. Surplus: Tile Topia will refund the value of any resalable tiles in their original boxes within 60 days of the delivery date. The customer is responsible for arranging and covering the expenses for returning the items to the return address confirmed by the company. The refund will be processed within 5 working days after receiving the return.
3. Change of Choice: The customer has the right to return the products in their original packaging and condition within 60 days of receiving them to claim a refund. The customer is responsible for making arrangements for the return and insuring the order. The tiles must be unused and in a resalable condition. Returns of this nature are not accepted for adhesives, grouts, or clearance-only tiles. The return should be sent to the warehouse address mentioned above. Please note that the refund will be made within 7 working days after receiving the return, and the original delivery costs will not be refunded.
4. The company does not accept returns, exchanges, or cancellation requests for clearance and sale items.

1. It is the responsibility of the buyer and the workforce employed by them to check and ensure that the items ordered are in satisfactory condition and suitable for their intended purposes.
2. No refund or exchange claims of any type will be accepted once the items have been used.
3. Items are sold with the understanding that they comply with British standards and rules.

Tile Topia is registered under the Data Protection Act 1998 and complies with the Act in all dealings with customer and website visitor personal data. When making an inquiry via email or requesting details about products and services, customers are required to provide personal information such as name, email address, address, and phone number. This information will be used to respond to the enquiry.

When processing digital payments via debit or credit cards, Tile Topia does not retain card details.

The download or use of any data from this website is at the user's own risk, and Tile Topia is not responsible for any damage to devices or loss of data resulting from such downloads.

This website and its content, including information, are governed by the laws of England.

1. What are Images?

Images are pictures or graphics that show what our tiles look like. They help you visualise how our tiles can enhance the beauty of your home or any other space.

2. How Can You Use the Images?

You are welcome to use our images to make informed decisions about which tiles you'd like to purchase. You can view the images on our website and show them to your parents, friends, or anyone else who might help you choose the right tiles for your needs.

3. What You Shouldn't Do with the Images:

a) Do not edit or change the images: Please do not alter or modify the images in any way. This includes adding or removing elements, changing colours, or distorting the images. We want to provide you with accurate representations of our tiles.

b) Do not use the images for anything other than personal use: The images are meant for you to make decisions about your tile purchase. Please do not use them for commercial purposes, such as selling them to others or using them on your own website.

c) Do not share the images without permission: The images are for your personal use only. If you want to show them to someone else, like your friends or family, that's okay. But please do not share them on social media or other platforms without getting permission from us first.

4. Respecting Copyright: 

The images we provide are protected by copyright laws. This means that we own the rights to these images, and we ask that you respect that. Please do not claim the images as your own or use them in a way that infringes on our copyrights.

5. Be Responsible:

We trust that you will use the images responsibly and with respect for others. Remember that the images represent our products, and we want to maintain their integrity and quality. If you have any questions about how to use the images or need permission for a specific use, please reach out to us.

6. Enjoy the Experience:

We hope that our images help you in choosing the perfect tiles for your space. Have fun exploring the different designs, colours, and patterns. If you need any assistance or have any feedback, we're always here to help!