Terms & Conditions

We provide cut samples of tiles from full tile which verifies from size 10x10cm, 10x15cm or 15x15cm.

Sample tiles and small orders are shipped via appointed courier carriers. When placing an order, please provide a mobile number as it will enhance the service offered by our delivery partners.

Note: Due to batch differences, sample tiles may vary slightly (by approximately 5–10%) in colour or tone from the final delivered batch.

1. No contract is formed between the company and the customer based on the company's catalog, price list, website, or any other advertising material.
2. Any information provided digitally or in printed form via the website, seller's catalogs, brochures, and other publications is presumed to be correct and accurate but is not guaranteed by the seller. The seller receives this information from the manufacturer and assumes no responsibility if any information is found to be false, inaccurate, or incomplete.
3. All prices include applicable taxes, and quotations are valid for 14 days from the date of issuance.
4. While we strive to keep product prices accurate on the website, errors may occur. In such cases, our representatives will try to contact you to confirm the order with the correct prices or cancel the order. If we are unable to reach you, we will cancel the order. Full refunds will be provided to the buyer if the order is canceled either by us or at the customer's request.
5. Product prices are subject to change as per the company's policies.

1. A contract is formed between the seller and the buyer when the buyer agrees to purchase something from the company. The contract consists of the order, these terms and conditions, and any other applicable policies agreed upon at the time.
2. We have appointed accredited third-party payment processors to accept and process payments on our behalf through their web payment gateway embedded on our website. We and the payment gateways accept all major credit and debit cards but do not accept responsibility for non-authorisation or payment delays by the appointed payment processors.
3. The credit checking process requires that the credit or debit card used is registered to the appropriate individual (Buyer). If credit authorisation fails, we reserve the right to apply additional credit checking measures to ensure the authenticity of the buyer and verify/qualify the order. The Company is not liable for any delays or costs incurred by the customer due to delays in the credit authorisation process.
4. In case of contradiction between the express terms of the contract and these conditions, the conditions will prevail.
5. The buyer is solely responsible for ensuring the quantity of tiles needed and for the tiles ordered, regardless of the quantity chosen.
6. The contract is considered completed as soon as we dispatch the customer's order, unless we have canceled the order beforehand.
7. The estimated delivery time provided to the buyer is based on our ability to procure the required materials and goods, and we are not responsible for delays caused by risks and uncertainties beyond our control such as accidents, manufacturing issues or other external factors.
8. By making a payment for an order, the buyer agrees to all these terms and conditions and other applicable terms.
9. The company reserves the right to refuse service and cancel orders at its discretion.

1. Promotional discount codes can only be used one at a time, and multiple codes or multiple uses of the same code are not permitted.
2. Voucher codes cannot be used on items marked as sale, price beat offers, finance offers, seasonal special items, imported items, special collections, or any other items as stated on the product pages.
3. The company reserves the right to modify or restrict the use of voucher codes at its discretion.

1. The company is not responsible for the suitability of the installation or application of the goods ordered.
2. Tiles are not guaranteed against crazing, wear, breakage, chipping, mishandling, or misuse after delivery and completion of the contract.
3. Variations in size, shape, shading, manufacturing tolerance, and pattern are inherent in the manufacturing process of tiles. Images of tiles are for representative purposes only and may not accurately depict the real tiles. Buyers are encouraged to order sample tiles to ensure they meet their needs.
4. Manufacturing faults, inaccuracies, or variations in the tiles supplied are the responsibility of the manufacturer. Claims regarding the condition of the items must be reported within 48 - 72 hours of delivery.
5. The company does not accept liability for improper installation work or damage caused by the use of cleaning and maintenance products. Buyers should follow the instructions and guidelines provided by the manufacturers of such products.
6. The buyer is responsible for checking individual tiles before installation.

Want to know when and how your order will arrive? Visit our Delivery Information page for full details.

Cancellation Before Dispatch

If a customer cancels an order prior to dispatch, a 10% administration fee will be charged. The balance of the order value will be refunded to the original payment method.

Cancellation After Dispatch but Before Delivery

If an order is cancelled after it has been dispatched but before physical delivery, the customer is required to accept delivery of the goods and return them to Tile Topia in their original packaging and resalable condition. Once the returned items have been received and inspected by Tile Topia, a refund will be issued accordingly.

• original delivery charge will not be refunded.
  
• return collection charge will be deducted from the refund.
  
• not reimburse any costs associated with repackaging or third-party delivery services.
  

Cancellation After Delivery

Customers can cancel their order within 7 working days of receiving the goods. All cancellation requests must be submitted in writing via email to sales@tiletopia.co.uk.

• resalable condition.
  
• appropriately repackage items to ensure safe return.
  
• additional or improved packaging will be borne by the customer.
  
• conventional haulage services unless otherwise agreed in writing with Tile Topia. The use of express or special transport services is not recommended and will not be reimbursed unless pre-approved.
  

If the original packaging has been opened or requires reinforcement, the customer must ensure secure repackaging at their own cost. Tile Topia does not refund expenses incurred for packaging under any circumstances.

Tile Topia reserves the right to adjust the refund based on the resalable value of the returned goods.

Refund Timelines

Refunds will be processed promptly, but may take up to 15 working days depending on the circumstances. In any case, refunds will be completed within 60 days of receiving the returned goods.

Please note: Once a refund is processed, it may take an additional 3–5 working days for the transaction to appear in your bank or credit card account.

Late Cancellation

Any cancellation request submitted more than 7 working days after receipt of goods will be treated as a return request and will be subject to Tile Topia’s Returns Policy.

Changed your mind or need a replacement? View our hassle-free process on the Returns & Exchanges page.

For Tile Topia, it's really important that you understand your responsibilities regarding checking your order.

1. Your Responsibility to Check: It's up to you, the buyer, or your employed workforce (e.g., your tiler or paver, builder or landscaper), to thoroughly inspect all items as soon as they arrive. This includes ensuring they're in satisfactory condition and suitable for your specific project before any work begins.

2. No Claims After Use: Once items have been used, cut, or laid, we cannot accept any refund or exchange claims.

3. Compliance with Standards: All products are sold on the understanding that they comply with industry standards and regulations.

Tile Topia is registered under the Data Protection Act 1998 and complies with the Act in all dealings with customer and website visitor personal data. When making an inquiry via email or requesting details about products and services, customers are required to provide personal information such as name, email address, address, and phone number. This information will be used to respond to the enquiry.

When processing digital payments via debit or credit cards, Tile Topia does not retain card details.

The download or use of any data from this website is at the user's own risk, and Tile Topia is not responsible for any damage to devices or loss of data resulting from such downloads.

This website and its content, including information, are governed by the laws of England.

1. What are Images?

Images are pictures or graphics that show what our tiles look like. They help you visualise how our tiles can enhance the beauty of your home or any other space.

2. How Can You Use the Images?

You are welcome to use our images to make informed decisions about which tiles you'd like to purchase. You can view the images on our website and show them to your parents, friends, or anyone else who might help you choose the right tiles for your needs.

3. What You Shouldn't Do with the Images:

a) Do not edit or change the images: Please do not alter or modify the images in any way. This includes adding or removing elements, changing colours, or distorting the images. We want to provide you with accurate representations of our tiles.

b) Do not use the images for anything other than personal use: The images are meant for you to make decisions about your tile purchase. Please do not use them for commercial purposes, such as selling them to others or using them on your own website.

c) Do not share the images without permission: The images are for your personal use only. If you want to show them to someone else, like your friends or family, that's okay. But please do not share them on social media or other platforms without getting permission from us first.

4. Respecting Copyright: 

The images we provide are protected by copyright laws. This means that we own the rights to these images, and we ask that you respect that. Please do not claim the images as your own or use them in a way that infringes on our copyrights.

5. Be Responsible:

We trust that you will use the images responsibly and with respect for others. Remember that the images represent our products, and we want to maintain their integrity and quality. If you have any questions about how to use the images or need permission for a specific use, please reach out to us.

6. Enjoy the Experience:

We hope that our images help you in choosing the perfect tiles for your space. Have fun exploring the different designs, colours, and patterns. If you need any assistance or have any feedback, we're always here to help!