30-Day Money Back Guarantee

At Tile Topia, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return the goods to us, please ensure they are in a re-salable condition and in their full original box.

Return Process:

1. Resalable Condition: To be eligible for a refund, the returned goods must be in a re-salable condition. This means they should be unused, undamaged, and returned in their full original box.
2. Restocking Charge: Please note that a restocking charge of 10% will be applied for returned goods. This charge helps cover the costs associated with processing the return.
3. Delivery Fee: The buyer is responsible for the delivery fee of the return goods to our distribution warehouse center within 30 days of the order date. We recommend using the original pallet the tiles were delivered on and securely fastening them with straps and wrap to prevent any damage during returns.
4. Refund Processing: Once we receive the returned goods and verify their condition, we will process the refund within 7 working days. Please note that the original delivery costs will not be refunded.
5. Helpful Tip: It's always helpful to take a few photographs of the tiles before and after they are securely wrapped and sent. In the event of any damage caused during transit, these photographs can assist with the resolution process.

Our Commitment to Customer Satisfaction:

We value your trust in Tile Topia and strive to provide the best possible service. Our 30-day money back guarantee ensures that you have ample time to evaluate your tiles and make an informed decision. If you have any questions or need assistance with the return process, our dedicated customer service team is here to help.

Please note that our money back guarantee policy applies to all eligible returns. For complete details on our refund and return policy, we recommend reviewing the information on our website or contacting our customer service team.

Thank you for choosing Tile Topia. We appreciate your business and look forward to serving you with exceptional care and professionalism.