Delivery Information

We offer shipping and delivery services to bring our products right to your doorstep. Here are some important details about our shipping policy:

While placing the order, provide your mobile / telephone number as this will help our delivery partners serve you better.

Shipping and Delivery Times:

Shipping and delivery times may vary depending on your location and the availability of the product. We strive to get your order to you as quickly as possible, but please understand that there may be occasional delays.

Responsibility for Delays, Damages, and Losses: 

While we make every effort to ensure a smooth shipping and delivery process, we cannot be held responsible for any delays, damages, or losses that may occur during transit. We work with

reliable shipping partners, but unforeseen circumstances can sometimes impact the delivery process.

Also if you have any doubts on the condition of the products in the order you received, kindly sign for the goods as “Not Checked”.

Shipping and Delivery Fees, Taxes, and Duties:

As the customer, you are responsible for covering all shipping and delivery fees, as well as any applicable taxes and duties. These charges may vary depending on the destination and the specific products ordered.

Also we are currently unable to deliver outside the UK and some postcodes in the UK with our standard delivery solution. In case you are not able to buy the product at checkout on our website, let us know and we will come back to you with the possible available solution.

Delivery Methods and Considerations:

Deliveries are typically made using a small wagon i.e. 7.5 Tonne Truck or big wagon 18 Tonne Tail Lift HGV. Your products will be delivered to the kerbside, which is the edge of your property nearest to the road.

Please note that certain obstacles such as sloped or gravel driveways may require the delivery to be made to an alternative location.

Access restrictions, such as narrow roads or specific regulations, may also affect the delivery process. If your property has restricted access, kindly inform us when placing your order.

In cases where a second delivery attempt is necessary using a smaller vehicle due to undisclosed access restrictions, a redelivery charge will be applied and payable by the buyer.

Unpacking and Carrying of Products:

For insurance and health & safety reasons, our delivery personnel are unable to unpack or carry the products into your home. Please ensure that someone is available to receive the delivery at the specified location.

Tiles Delivery:

Tiles will be securely strapped and shrink wrapped on a pallet. The delivery will be made to the ground level edge of your property, which is the kerbside. The delivery driver will not be able to assist you in bringing the tiles inside your property.

Parcel Courier for Lighter Orders:

For orders weighing less than 20kg, we will use a parcel courier for delivery.

Tile Cut Samples:

When you order tile cut samples, you will receive a small piece of the tile, either measuring 10cmx10cm or 15cmx15cm. These samples are designed to give you an idea of what the full tile looks like.

Availability for Delivery:

It is important to be available to accept the delivery on the date you have requested. If you are not available and a redelivery is required, there will be a charge for the subsequent attempt.

We hope this shipping policy provides you with a clear understanding of how our shipping and delivery services work. 

If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team.