Privacy Policy

At Tile Topia, we want to make sure that everyone's personal information is safe and protected. This Privacy Policy will explain how we collect, store, and use your data in a way that follows the rules of GDPR (General Data Protection Regulation)

What is GDPR?

GDPR is a set of laws that protect your personal information. It ensures that companies like Tile Topia only use your data with your permission and in a way that keeps it secure.

What information do we collect?
When you visit our website or interact with us, we may collect

Different types of information:
When you create an account, we collect your name, address, email, and phone number. This helps us keep track of your orders and provide better service. If you contact us through our website or social media, we keep records of our conversations and any feedback you provide.

We also collect information about your visits to our website, such as the pages you view and the links you click on.

Our website uses cookies, which are small files stored in your browser, to collect technical information about your device and browsing habits. You can learn more about our Cookie Policy on our website.

With your permission, we may ask for additional personal information to suggest products you might like and enhance your shopping experience.

How do we use your information?
We use the information we collect to give you the best experience possible.

Processing your orders: We need your information to fulfill your orders and deliver them to you. We may also keep your data for a reasonable time to handle returns or refunds.

Customer service: We use your information to respond to your questions, suggestions, and complaints, and to improve our services.

Preventing fraud: Your data helps us protect our business and ensure the security of your account. We monitor and analyse browsing activities to identify and resolve any issues.
Personalised communication: With your permission, we may send you emails, SMS messages, or other notifications about special offers, promotions, and events that may interest you. You can opt out at any time. 

Legal obligations: We may send you important messages about changes to our services or updates to our Privacy Policy to comply with the law.

Website personalisation: We use your information to show you relevant content and suggest products based on your preferences.

Business development: We analyse data to improve our systems, services, and products, and to understand customer needs and trends.

Law enforcement: If required by law, we may share data with law enforcement agencies.

How do we protect your information?

We take the security of your personal data seriously:

Our website and payment area are secured with SSL certificates. Access to your personal information is password protected, and sensitive data like payment card information is handled securely by our authorised payment gateway. We regularly test and improve our systems to ensure a safe and worry-free experience.

How long do we keep your information?

We only keep your data as long as necessary to fulfil our obligations:

Orders: We retain order information for up to 7 years to comply with our legal obligations.
Refunds or exchanges: Personal information associated with refunds or exchanges is kept until the relevant process is completed.

Who do we share your information with?

We may share your information with trusted third-party companies and agencies, such as courier service providers, for specific purposes. We make sure they follow strict rules to protect your data.

What are your rights?

You have certain rights regarding your personal data:

Access: You can request to see the personal data we hold about you, free of charge in most cases.

Correction: If your information is incorrect, outdated, or incomplete, you can ask us to correct it.

Marketing preferences: You can opt out of receiving direct marketing communications from us.

Withdrawal of consent: If you no longer want us to hold or process your personal data, you can withdraw your consent.

Objection: In certain cases, you can request us to stop processing your personal data based on your specific situation, unless we have a legitimate reason to continue.

If you have any questions or concerns about your privacy or personal data that we haven’t addressed here, please contact us,  and we will be happy to assist you.