Privacy Policy

We keep this policy short and plain — here is exactly what we do with your information, why, and what rights you have.

Wonder Wall Tiles Ltd T/A Tile Topia | Last Updated: March 2026 | ICO Registration: ZC105371

1. Who We Are

Category	Details
Company	Wonder Wall Tiles Ltd trading as Tile Topia
Company No.	13511649
VAT No.	GB403131657
ICO Registration	ZC105371
Address	45 Ryedale Way, Tingley, Wakefield, WF3 1AP
Email	sales@tiletopia.co.uk
Phone	0147 3355 833

2. What We Collect

Name, delivery and billing address, email, phone number
Payment details — processed securely by our payment provider; we never store card numbers
Order history and any messages you send us
Website usage data (pages visited, device type, IP address) via cookies — see our Cookie Policy

3. Why We Use It — and Our Lawful Basis

Purpose	Lawful Basis
Process your order & arrange delivery	Contract — necessary to fulfil your purchase
Handle returns, complaints & customer service	Contract / Legitimate interests
Prevent fraud & secure your account	Legitimate interests
Send order confirmations & delivery updates	Contract — these are not marketing
Send marketing emails or offers	Consent only — you can opt out any time
Improve our website & understand traffic	Legitimate interests (anonymised data)
Comply with tax & legal obligations	Legal obligation (e.g. HMRC, 7-year records)

4. How Long We Keep It

Data Type	Retention Period
Order & financial records	7 years (HMRC requirement)
Customer account data	2 years from last activity
Customer service emails	3 years
Marketing consent records	Until you opt out + 1 year
Website / cookie analytics	Up to 26 months

5. Who We Share It With

We do not sell your data. We only share it where necessary:

Couriers / Hauliers — your name, address and phone to deliver your order
Payment processors (Stripe / PayPal) — to handle your payment securely
Shopify — our website platform processes data on our behalf under a data processing agreement
Legal authorities — only if required by law, court order, or to prevent fraud

We do not transfer your data outside the UK/EEA without appropriate safeguards in place.

6. Your Rights

Under UK GDPR you have the right to:

Access — request a copy of the data we hold about you
Correct — ask us to fix inaccurate information
Delete — ask us to erase your data where we have no lawful reason to keep it
Object — to processing based on legitimate interests or direct marketing
Portability — receive your data in a portable format
Withdraw consent — for marketing, at any time
Complain — to the ICO if you believe we have mishandled your data

To exercise any right, email sales@tiletopia.co.uk with 'PRIVACY REQUEST' in the subject line. We will respond within 14 business days.

7. Right to Complain to the ICO

If you are unhappy with how we handle your data, you can contact the Information Commissioner's Office:

Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

8. Security

We protect your data using SSL encryption, PCI-DSS compliant payment processing, and access controls. No internet transmission is 100% secure — you use our website at your own risk, but we take all reasonable steps to protect your information.

9. Cookies

We use cookies on our website. Please see our Cookie Policy for full details of what cookies we use and how you can control them.

10. Marketing

We will only contact you with offers or promotions if you have given consent. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by emailing sales@tiletopia.co.uk.

11. Changes to This Policy

We may update this policy from time to time. We will post any changes here with a new 'Last Updated' date. Significant changes will be flagged on our website.

12. Contact

Questions about your privacy? Email sales@tiletopia.co.uk or write to: 45 Ryedale Way, Tingley, Wakefield, WF3 1AP. Complaints will be acknowledged and responded to within 14 business days.

This Privacy Policy is published by Wonder Wall Tiles Ltd trading as Tile Topia (Company No. 13511649, VAT No. GB403131657, ICO Registration ZC105371). It is governed by the laws of England and Wales. For our purchase terms see our Terms & Conditions. For website usage rules see our Terms of Use.