• Free Delivery: Enjoy free delivery on orders over £299*. Orders below this threshold will incur a delivery fee.
• Free Damaged Product Replacement: We stand behind the quality of our products. If your order arrives damaged, please inform us within 72 hours and provide pictures for a hassle-free replacement.
• Return Policy for Changed Mind: Changed your mind after your order ships? No worries! We're here to help. However, please note that returning the product and shipping charges for the replacement will apply. Our aim is to ensure your satisfaction, even if your preferences change.
• Kerb side delivery- Our standard delivery service offers kerb-side delivery, meaning items will be dropped off at the nearest accessible point to your premises.
• Please ensure there is sufficient space and accessibility for our delivery trucks to safely unload your items at the kerb side.
• For specific delivery instructions or assistance with unloading, please contact our customer service team prior to delivery.
• For more information please visit - Click Here

Vehicle Size & Access

Assess accessibility: Check if bin vehicle collects; ensure wide, obstacle-free passage for 7.5-ton/18-ton trucks. Provide parking/time restrictions; notify about blockages to avoid redelivery charges.

• Return Process: If you're not completely satisfied with your purchase, you can return it within 5-7 days of receipt for a full refund. Here's how:
  
  • Contact our customer service team to initiate the return process.
  • Pack the item securely, ensuring it's in its original condition.
  • Send the item back to us, and once received, we'll process your refund within [5-7] days.
  • Return charges and other charges applied.
• Damaged Product Return: If your item arrives damaged, please notify us within 72 hours of receipt. You can reach out to us through [sales@tiletopia.co.uk], and we'll guide you through the return process. Please provide clear pictures of the damage to expedite the replacement process.
• Customer Responsibilities: We kindly ask that returned items are in their original condition and packaging. Additionally, sealed items should remain unopened to facilitate processing.
• Return Charges: Please be aware that returning the product due to a change of preference will incur shipping & return charges. Additionally, shipping charges for the replacement item will apply.
• Refund Timeline: Your refund will be processed within [5-7] days of receiving the returned item. Please note that shipping charges are non-refundable.
• For more information you can check our return policy - Click Here

General Information:

• Communication: We believe in transparent communication. If you have any questions or concerns regarding your delivery or return, feel free to reach out to our customer service team via [sales@tiletopia.co.uk]. We're here to assist you every step of the way.
• Customer Convenience: To ensure a smooth delivery process, please ensure someone is available to accept your delivery. For missed deliveries, re-delivery fees may apply.
• Additional Services: Need to modify an existing order or arrange a split delivery? Get in touch with our customer service team, and we'll assist you accordingly.