Free Delivery Over £299*
Price Match Guarantee
Free Cut Samples
Express Delivery
- Free Delivery: Enjoy free delivery on orders over £299* for most UK postcode. Orders below this threshold will incur a delivery fee.
- Pallet Delivery: All goods are securely delivered on a standard pallet (1200mm x 1000mm x 1000mm), with a maximum total weight of 1000kg.
- Tail-Lift Vehicle: Deliveries are made using an 18.5-tonne tail-lift vehicle. Your location must have at least 2.8m width and space for turning.
- Road Surface: The delivery area must be solid — tarmac, concrete, or block paving. No delivery can be made on gravel, grass, or uneven ground.
- Vehicle Access: Access must be obstacle-free with a hard, flat surface and a gate or entrance wide enough for large vehicles.
- Redelivery Charges: If delivery fails due to access, unsuitable surface, or location issues, redelivery fees will apply.
Full delivery information can be found by visiting out Delivery Information page
- 14-Day Hassle-Free Returns: Customers can return unused tiles in original condition within 14 days—offering peace of mind with every purchase.
- Free Exchanges for Incorrect Orders: Mistakes happen, and Tile Topia ensures a smooth, cost-free replacement process for any wrongly delivered tiles.
- Refunds Within 7–14 Working Days: Once we receive your returned tiles in their original condition, our team will inspect and verify the items. After approval, your refund will be issued to the original payment method within 7 to 14 working days.
- Breakage Cover: We take great care to ensure every crate is thoroughly checked before dispatch, with no broken slabs leaving our yard. Due to the nature of the product and transit handling, up to 5-7% minor chips or breakages can occasionally occur. If breakages exceed the above allowance, Tile Topia will gladly offer free replacements or a partial refund—just let us know within a reasonable timeframe.
- Friendly, Accessible Support Team Dedicated customer service available via phone and email to guide and support through every step.
Full return, exchange and breakage information can be found by visiting our Returns, Exchanges & Breakages page
Samples
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Express Delivery
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- Free Delivery: Enjoy free delivery on orders over £299* for most UK postcode. Orders below this threshold will incur a delivery fee.
- Pallet Delivery: All goods are securely delivered on a standard pallet (1200mm x 1000mm x 1000mm), with a maximum total weight of 1000kg.
- Tail-Lift Vehicle: Deliveries are made using an 18.5-tonne tail-lift vehicle. Your location must have at least 2.8m width and space for turning.
- Road Surface: The delivery area must be solid — tarmac, concrete, or block paving. No delivery can be made on gravel, grass, or uneven ground.
- Vehicle Access: Access must be obstacle-free with a hard, flat surface and a gate or entrance wide enough for large vehicles.
- Redelivery Charges: If delivery fails due to access, unsuitable surface, or location issues, redelivery fees will apply.
Full delivery information can be found by visiting out Delivery Information page
- 14-Day Hassle-Free Returns: Customers can return unused tiles in original condition within 14 days—offering peace of mind with every purchase.
- Free Exchanges for Incorrect Orders: Mistakes happen, and Tile Topia ensures a smooth, cost-free replacement process for any wrongly delivered tiles.
- Refunds Within 7–14 Working Days: Once we receive your returned tiles in their original condition, our team will inspect and verify the items. After approval, your refund will be issued to the original payment method within 7 to 14 working days.
- Breakage Cover: We take great care to ensure every crate is thoroughly checked before dispatch, with no broken slabs leaving our yard. Due to the nature of the product and transit handling, up to 5-7% minor chips or breakages can occasionally occur. If breakages exceed the above allowance, Tile Topia will gladly offer free replacements or a partial refund—just let us know within a reasonable timeframe.
- Friendly, Accessible Support Team Dedicated customer service available via phone and email to guide and support through every step.
Full return, exchange and breakage information can be found by visiting our Returns, Exchanges & Breakages page
